Support is available to help with questions, account-related issues, technical concerns or general feedback. Contact the team any time via live chat, email or phone and we'll assist with verification, deposits, withdrawals and site access. Fast responses during business hours and 24/7 support for urgent matters. If you need help setting limits or self-excluding we can guide you through account settings.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email) |
| General enquiries | [email protected] (info & billing) |
| Affiliate enquiries | [email protected] |
| Phone | +61 3 9573 4826 (Mon-Fri 09:00-18:00) |
| Working hours | 24/7 urgent support; Mon-Fri 09:00-18:00 general enquiries |
Use these contacts for prompt help; keep your account email up to date to speed up verification and payouts, and check spam folders for replies regularly.
Email Support
Email is the preferred contact method for detailed requests, account-related issues or matters that require explanations or documents. Please use a clear subject line and supply up-to-date contact details to avoid delays. Attach any supporting files where relevant so we can process and respond to your request as quickly as possible.
Send us a message
Response Time
Most enquiries are answered within one business day. More complex issues, such as identity checks or payment investigations, may take longer depending on their nature and the information required. For urgent matters use live chat for the fastest response; email requests are typically handled within 24 hours but detailed cases can take several days.
Feedback
Share your feedback, suggestions or ideas to help improve the site. We review every message carefully and use your input to refine features, fix issues and improve the user experience. Send a note via live chat or email and tell us what works and what could be better - your feedback directly informs future updates.