Safer Gambling

As Stay we prioritise player safety and a positive gaming environment. Our commitment to responsible play means creating clear tools, guidance and support so customers can enjoy entertainment without harm. Policies are built to protect adults only, promote informed choices and intervene when risky behaviour appears. Every decision we make aims to reduce harm, support self-control and connect people with practical help if gambling becomes a problem. Our approach is transparent, flexible and tailored for Australian players to ensure a safer experience for everyone who uses our services.

Stay Responsible Gambling

Our Responsible Gambling framework sets out principles that guide how we operate and assist customers. Transparency, proactive prevention and respect for player autonomy underpin all measures. Customers are informed about risks, given easy access to control tools and offered timely support if patterns suggest increasing harm. Maintaining privacy and treating disclosures sensitively are core elements of our approach.

Player Protection Principles

Protection starts with strict age verification and clear terms of use; only adults may participate. Risk-aware design minimises nudges toward excessive play, and staff are trained to recognise and act on concerning behaviour. Fairness and secure operations complement our support services so players can trust the environment while making informed choices.

Tools to Manage Gambling Activity

Deposit, Loss and Wager Limits

Practical controls let customers set deposit, loss and wager limits in AUD for daily, weekly or monthly periods. Limits can be adjusted down instantly and requests to raise limits include a cooling-off interval. These tools help keep spending within personal budgets and reduce impulsive decisions.

Time-Outs and Self-Exclusion

Short breaks and longer exclusions are available: time-outs from 24 hours up to six months, and self-exclusion for extended periods or permanently. Requests are handled promptly and we provide information on how to re-access services where appropriate, while prioritising player wellbeing during and after exclusion.

Recognising Signs of Problematic Behaviour

Common warning signs include chasing losses, borrowing to play, neglecting responsibilities, spending more time than intended and mood changes linked to play. Customers and loved ones encouraged to contact our support team if these behaviours appear. Early recognition enables faster, more effective intervention.

Guidance for Staying in Control

Practical tips include setting strict deposit budgets in AUD, scheduling short sessions, using session reminders and avoiding play when stressed or tired. Self-monitoring, keeping play separate from everyday finances and discussing limits with trusted contacts are effective strategies to maintain balance.

Access to Professional Help and Support

We provide links and referrals to recognised Australian services such as Gambling Help Online and Lifeline Australia, and encourage contacting helplines for confidential assistance. Our team can assist with self-exclusion steps, limit adjustments and connecting with counselling or financial advice where required.