Full Terms and Conditions

Welcome to StayCasino. This Terms and Conditions page explains the rules that govern use of our platform and the legal relationship between our company and users who register, deposit, play and withdraw with us. The document sets out account responsibilities, eligibility requirements, acceptable use, how bonuses and promotions operate in general, procedures for deposits and withdrawals, dispute resolution steps and how we may update these terms. Please read the full text carefully before using the site; continued access or play constitutes acceptance of these terms and any future updates.

Account responsibilities

Account holders must provide accurate personal information during registration and keep credentials secure. Only one account is permitted per person and any attempt to operate multiple accounts may lead to suspension and forfeiture of funds. Identification and address verification are required when asked, typically after cumulative deposits exceed AUD 2,000 or before processing withdrawals. Users are responsible for activity originating from their accounts and must notify support immediately of any unauthorised access.

Eligibility requirements

Only persons aged 18 or over may create an account. Access is restricted in certain jurisdictions; persons located in or subject to the laws of restricted countries listed in our registration process are prohibited from registering or using our services. Location and identity checks may be used to verify eligibility and any breach of these restrictions may result in account closure and loss of funds.

Acceptable use of the service

Our platform must be used lawfully and in good faith. Fraudulent activity, manipulation of games, collusion, chargebacks, use of bots, money laundering or other abusive behaviour is strictly prohibited. Attempting to circumvent limits, bonus rules or security is a breach and may result in immediate account suspension, funds seizure and referral to authorities where applicable.

Bonus and promotion rules

Promotions are subject to eligibility, wagering requirements, game restrictions and time limits as specified in each offer. Generally, bonuses require opt-in and a minimum qualifying deposit; wagering requirements apply and maximum bet limits are enforced while bonus funds are active. Free spin conversions, cashback, reloads and other promotional credits are subject to caps, expiry and specific conditions. Abuse of promotions may lead to bonus cancellation and account sanctions.

Deposits and withdrawals

Payments must be made from methods in the account holder’s name. We accept a range of deposit and withdrawal methods and may apply minimums, maximums, processing times and fees consistent with the payment provider. Withdrawals may require successful verification and are subject to daily, weekly and monthly limits to manage risk. We reserve the right to refuse or delay transactions where AML or security checks are triggered.

Dispute handling

Customers should contact our support team in the first instance for any disputes. We aim to investigate and respond promptly and may request documentation to resolve issues. If resolution cannot be reached directly, disputes are handled in accordance with the procedures described on the site and by the applicable licence and governing law referenced in these terms.

Updates to the terms

Terms and conditions may be updated from time to time. Notice of material changes will be provided as described on the site and continued use of Stay Casino after publication constitutes acceptance of the revised terms. We retain the right to modify, suspend or terminate services, promotions or accounts where necessary for compliance, security or operational reasons.