Privacy Policy Details
Stay is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store and protect data when you interact with our services, including account registration, deposits, gameplay and withdrawals. It describes the personal, technical and transactional information we process, the lawful purposes for processing, the rights you have over your data and how to contact us about privacy matters. Practices described here reflect expectations for users in Australia and aim to keep your information secure and transparent.
Types of data we collect
Personal information includes name, email address, date of birth, residential address and identity documents provided for KYC verification when required (for example, after deposits above AUD 2,000). Technical data covers IP addresses, device identifiers, browser and operating system details and log data generated when you use our services. Transactional records consist of deposit and withdrawal histories, bet and game history, payment instrument details and any correspondence relating to payments or disputes.
How we use your information
Collected data is used to provide and operate our services, verify identity for regulatory and safety checks, process payments and withdrawals, prevent fraud and money laundering, and comply with legal obligations. Information also supports account administration, dispute resolution and enforcement of our terms. Where consent is obtained, certain preferences or communications may be recorded to manage account settings and notifications, but marketing activities are not the focus of this policy.
Data protection and security practices
We apply technical and organisational safeguards to protect personal data. Communications are secured with TLS 1.3 via Cloudflare and infrastructure is protected by a web application firewall and DDoS mitigation. Access to personal information is restricted to authorised staff on a need-to-know basis and protected by authentication controls and encryption where appropriate. Regular security reviews and audits support our risk management approach.
Cookies and tracking technologies
Cookies and similar technologies are used to enable core functionality, maintain sessions and collect analytics. We use session and persistent cookies, and third-party trackers for performance and security. Browser settings may be adjusted to block or delete cookies, but doing so can affect functionality. Information about cookies and how to manage preferences is available in our cookie settings on the site.
User rights regarding personal data
Individuals may request access to the personal data we hold, request correction of inaccuracies, request deletion where retention is not required for legal or legitimate business purposes, and object to or restrict certain processing. Requests can be submitted via our support channels; we will verify identity before responding. If you remain dissatisfied you may lodge a complaint with your local data protection authority or seek assistance from Australian resources such as Gambling Help Online or Lifeline Australia for related concerns.
Data sharing and third parties
We share information with service providers and partners who perform services on our behalf, such as payment processors, identity verification providers, responsible gaming and fraud prevention vendors, hosting and analytics providers, and game suppliers. Legal and regulatory disclosures are made where required. When data is transferred to jurisdictions outside Australia, appropriate safeguards such as contractual protections are applied to protect your information.
Retention and policy updates
Personal data is retained only as long as necessary for operational, legal and regulatory requirements. Transactional records and compliance documentation may be kept for established statutory periods. We may update this Privacy Policy from time to time; material changes will be communicated via the site and, where appropriate, by email. Continued use of our services after changes indicates acceptance of the updated policy.